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eKG - electronic billing system

There are four types of cards. Those are personalizes, non-personalized and daily eKG cards, as well as tickets for one ride (that you can buy from drivers). Cards need to be recharged or purchased before driving to one of 80 outlets. A passenger that does not own an eKG card is obligated to prepare the exact amount of money for the bus ticket and purchase it from the driver. All cards that are part of this system, except for the tickets purchased from the driver, need to be VALIDATED – immediately after entering the vehicle on the validator which is located near the front door.

Personalized eKG card

For users who use public transportation on a daily basis, we recommend a personalized eKG card.

It is issued to the user’s name, contains personal information and a photo for visual control and it is not transferable to another user.

You can only create a personalized card on the premises of the City Transport Agency.

The cost of making a personalized card is 300 dinars, valid for 3 years from the date of issue. The charge depends on the card category. All cards can be supplemented with a monthly supplement or an annual supplement (except for the category of unemployed persons), while half-monthly supplements exist only for the categories of citizens of the Republic of Serbia and foreign nationals.

Category A1 for citizens of the Republic of Serbia is the basic category for transportation without discount, to which all citizens residing in the territory of the Republic of Serbia are entitled. Issued only with valid ID.

For the categories entitled to the discounted or free transportation, additional prescribed documentation shall be provided.

Procedure for issuing a personalized card:

– Submit the documents necessary for issuing a personalized ECG card in relation to the category for which you are applying (citizens of the Republic of Serbia, pensioners, students, unemployed …)

– Photographing is done on site;

– The card with personalized data is printed and activated in the system;

– You sign a card application and consent to process personal data and eKG cards is yours.

VALIDATE Your personalized eKG card every time you enter a vehicle.

Personalized eKG Plastic Card – Front

Personalized eKG Plastic Card – Back

Non-personalized eKG card

A non-personalized eKG card is an electronic wallet, which you can supplement with the desired amount, which will be reduced by the value of one ride each time you travel. The credit amount on the card can be used at any time after the refill, without a time limit. These cards can be additionally refilled at over 80 sales locations throughout the city.

This card can be purchased at every sales location at a price of 250 dinars, and it can be refilled with the desired amount of credit which will be reduced every time Your card is VALIDATED. Individual credit refills can be up to 2500 dinars, and the maximum balance you can possess on the card is 5000 dinars.

In case of inability to use the card due to damage, the credit from the damaged card will be transferred to the new one.

Non-personalized eKG cards have to be VALIDATED as well every time you enter a vehicle.

 

Non-personalized eKG Plastic Card – Front

Non-personalized eKG Plastic Card – Back

Daily eKG time card

Daily time eKG card (non-personalized paper card) is a special category of tickets.

This ticket type, starting from May May, you can buy at all eKG outlets as well as at the premises of the City Transport Agency, at a price of 40 dinars.

There are 3 types of daily time-limited tickets. Those are tickets for 1, 3 or 5 days.

1-day-ticket is valid for 24 hours since the first ticket VALIDATION, that is, since the first ride that you used it for.

3-day-ticket is valid for 72 hours since the first ticket VALIDATION, for unlimited number of rides during this time period.

5-day-ticket is valid for 120 hours since the first VALIDATION, for unlimited number of rides during this time period.

The validity of the daily eKG card is at most 90 days from the date of purchase.

This type of ticket also has to be VALIDATED every time you enter a vehicle.

Non-personalized eKG paper card – Front

Non-personalized eKG paper card – Back

A ticket purchased from a driver

This is an individual ticket for one ride, which is sold by the driver. The cost of this ticket is 150 dinars, the passenger is obliged to prepare the exact amount necessary for the purchase of the ticket.

Tickets for a single ride are not read out, but by issuing to the driver they are entered into electronic records.

The driver is obliged to issue you a slip from the ticket purchased.

Payment by Mastercard (PayPass) by payment card

Mastercard PayPass payment card users can pay for a single ride by submitting their contactless payment card to the designated contactless validator portion located on the underside of the validator. Only Mastercard cards bearing any of the PayPass payment cards can be used to pay for an electronic ticket.

Mastercard contactless payments are safe to use because they are protected by multiple layers of security. During each contactless transaction, a unique security code is created that cannot be redeemed for another transaction through the same card. The security code also guarantees that more than one transaction will not be charged while driving.

Procedure for payment of time card Mastercard PayPass card:

If the payment is made by a Mastercard PayPass card, then during the second validation within the next 120 minutes, there is no possibility of purchasing a time card, as is the case with a non-personalized eKG card.

When checking the tickets, it is necessary, at the request of the controller, to place a payment card on the controller to check that the electronic card has been paid.

Card type
Expiration date of card
Prices
Card for one drive Ticket for one drive 79 RSD

There are four types of cards. Those are personalizes, non-personalized and daily eKG cards, as well as tickets for one ride (that you can buy from drivers). Cards need to be recharged or purchased before driving to one of 80 outlets. A passenger that does not own an eKG card is obligated to prepare the exact amount of money for the bus ticket and purchase it from the driver. All cards that are part of this system, except for the tickets purchased from the driver, need to be VALIDATED – immediately after entering the vehicle on the validator which is located near the front door.

Type in personalized eKG cards

Personalized cards must be read when entering the vehicle in order to be correct when checking. Prepare your card before entering the vehicle. When entering the vehicle, slide the card onto the validator screen. The validator with an audible signal and a message on the screen notifies the passenger of the successful reading (green screen). If the card does not have an appropriate electronic supplement, the validator will sound the appropriate visual and audio message.

Typing non-personalized eKG cards

Prepare your card before entering the vehicle. Upon entering the vehicle, pressing the card on the validator screen activates the basic ticket for one ride, which is valid for the vehicle you are in at the moment of validation, and reduces the credit on the card by the amount of 70 dinars. The validator with an audible signal and a message on the screen notifies the passenger of the successful reading (green screen). If there is not enough credit on the card, the validator will sound the appropriate visual and audible message.

The card must be validated at each changeover to be correct during the check. If the next changeover is from bus to bus within 120 minutes of the first validation – at the next validation your credit will be reduced by another 20 dinars. At each subsequent validation within the same 120 minutes, your credit will be reduced by 0 dinars.

Type in your daily eKG card for 1, 3 or 5 days

Daily tickets are valid from the moment of typing 1, 3 or 5 days. They must be read at every stop so that they are correct when controlling. Prepare your card before entering the vehicle. When entering the vehicle, slide the card onto the validator screen. The validator will sound the beep and message on the screen to inform the passenger of the successful reading.

Validation of your MasterCard (PayPass) bank card

Mastercard PayPass payment card users can pay for a single ride by submitting their contactless payment card to the designated contactless validator portion located on the underside of the validator. Only Mastercard cards bearing any of the PayPass payment cards can be used to pay for an electronic ticket.

For a complete guide on using eKG cards, visit our youtube channel at the following link.

There are four types of cards. Those are personalizes, non-personalized and daily eKG cards, as well as tickets for one ride (that you can buy from drivers). Cards need to be recharged or purchased before driving to one of 80 outlets. A passenger that does not own an eKG card is obligated to prepare the exact amount of money for the bus ticket and purchase it from the driver. All cards that are part of this system, except for the tickets purchased from the driver, need to be VALIDATED – immediately after entering the vehicle on the validator which is located near the front door.

Supplement of personalized eKG cards

Monthly recharge of personalized cards is done from On the 25th of the month for the following month and from 1. to 24. for the current month. The monthly supplement is valid from the first to the last day of the month for which it is paid.

For half-monthly additions for users of personalized cards for citizens of the Republic of Serbia (category A1) and foreigners (category A2), the supplement for the first half of the month is valid from the first to the 15. and for additions for the second half of the month from 16. by the end of the month. Half-monthly recharge can be purchased from 25. days in the month for the first half of the following month and up to 9th day of the month for the current month or from 10 to 24 days of the month for the second half of the current month.

All users are entitled to an unlimited number of rides by paying the amount stipulated for monthly or semi-monthly or annual recharges at kiosks and retail stores where the ECG logo is displayed.

For most categories, it is also possible to purchase a 365-day annual supplement, the price of which equals the sum of 11 monthly recharges, and is valid from the first validation.

You provide your seller with an eKG card, which he or she draws on the recharge device and, at your request, chooses the type of recharge you provided. The system checks and approves the transaction. After completing the transaction, the replenishment terminal prints the appropriate snippet containing your card number, type and price of the replenishment purchased, and the seller returns your card and a snippet of successful replenishment. We recommend that you check that the information on the snippet matches the card number, type and amount of the payment you have paid. Save the snippet. This successfully upgraded your card.

You can see the complete price list by category here.

Supplement of non-personalized eKG cards

This type of card is an electronic wallet for public transportation. The user purchases the card at the price of 250 dinars and completes the desired amount of money at kiosks and retail stores with the ECG logo displayed on it, and pays for the transport in the vehicle. An unlimited number of times can be completed, with the maximum amount of one transaction being RSD 2,500 and the maximum current amount on the card is RSD 5,000.

You give your seller an eKG card, which he puts on his recharge device and, at your request, enters the desired amount of credit. The system checks and approves the transaction. After the transaction is completed, the replenishment terminal prints the appropriate clip containing your card number, the amount of the transaction completed and the new credit amount on the card, and the seller returns your card and a clip of successful replenishment. We recommend that you check that the information on the snippet matches the number of the recharge card and the amount of recharge you paid. Save the snippet. This successfully upgraded your card.

Врста карте
Време трајања карте
Цена карте
Карта за једну вожњу Једна вожња 70 динара
Временска карта 120 минута 90 динара

Supplement of daily time eKG cards for 1, 3 or 5 days

Daily paper cards are purchased at kiosks and retail stores that display the ECG logo and are valid from the time of purchase. The price of the card is 40 dinars, to which should be added the price of the daily weather ticket, depending on the chosen validity period: 1, 3 or 5 days. When purchasing, the user selects the validity period. Only a daily time card can be entered on the card for the users to pay for the transport service for a predefined period: for 1, 3 or 5 days.

 

Врста карте
Време трајања карте
Цена карте
Карта за један дан 24 сата 200 динара
Карта за три дана 72 сата 550 динара
Карта за пет дана 120 сати 700 динара

Ticket sales at drivers

For passengers who do not purchase tickets in advance, or before the journey begins, the system allows tickets to be sold to the driver. This is an individual ticket for one ride, not canceled, but by the very act of issuing, the drivers enter into the electronic records of the subsystem of tickets for transportation. It is the responsibility of the traveler to prepare the exact amountnecessary to purchase the ticket.

Врста карте
Време трајања карте
Цена карте
Карта купљена код возача Једна вожња 150 динара

There are four types of cards. Those are personalizes, non-personalized and daily eKG cards, as well as tickets for one ride (that you can buy from drivers). Cards need to be recharged or purchased before driving to one of 80 outlets. A passenger that does not own an eKG card is obligated to prepare the exact amount of money for the bus ticket and purchase it from the driver. All cards that are part of this system, except for the tickets purchased from the driver, need to be VALIDATED – immediately after entering the vehicle on the validator which is located near the front door.

eKG USSD service

eKG USSD service is a passenger information service on the arrival of public transport vehicles to the station and applies to all public transport lines.

By dialing * 034 * at station #, passengers can find out how many stops are two vehicles on each line arriving. When there is no vehicle from the turntable to the station at which the passenger is waiting, data from the opposite direction is automatically taken, and then the message may indicate that the vehicle is a larger number of stations. * 034 * is the call sign, while the pre-tariff number (#) indicates the unique station code, which is highlighted on the information board at each stop.

The price of SMS service is 2.30 dinars without VAT (2.76 dinars with VAT) upon request for all three networks of mobile operators. The vehicle distance notification query is not charged if the information in the system is unavailable or if the passenger mistakenly enters a non-existent station code.

LIABILITY DISCLAIMER

The data provided by the service for the assessment of the vehicle’s arrival at the station, ie the distance of the vehicle from the station, are indicative information based on the last status of the vehicle obtained within public regular transport in Kragujevac and the corresponding equipment. In addition to the fact that comprehensive measures have been taken to obtain as accurate information as possible, deviations from the actual situation on the ground are possible due to technological and operational constraints of the entire passenger information system. Therefore, the service provider is not responsible for any consequences that the user may suffer due to the information obtained through this service.

There are four types of cards. Those are personalizes, non-personalized and daily eKG cards, as well as tickets for one ride (that you can buy from drivers). Cards need to be recharged or purchased before driving to one of 80 outlets. A passenger that does not own an eKG card is obligated to prepare the exact amount of money for the bus ticket and purchase it from the driver. All cards that are part of this system, except for the tickets purchased from the driver, need to be VALIDATED – immediately after entering the vehicle on the validator which is located near the front door.

Tickets are purchased prior to driving to one of the points of sale for issuing, selling and replenishing all types of cards. A traveler who does not have a ticket must prepare the correctamount and buy the ticket from the driver. All tickets in the system, except paper tickets purchased from the driver, must be VALIDATED when entering the vehicle on a validator located in the front door area. All passengers are required to show tickets to the controller, who checks them. The controllers operate on all public and suburban public transport lines in the territory of the city of Kragujevac.

Excerpt from the rulebook on the tariff system for the regular regular carriage of passengers in the territory of the city of Kragujevac (“Official Gazette of the City of Kragujevac No 13 25.04.2019. year“) relating to ticket control:

Article 24

A passenger is a person who is entitled to transportation by contract.

The contract of carriage is concluded at the moment of entry of the ticket in the memory of the contactless card, ie on the Server system in the case of a payment card, validation of a mobile phone, or the moment of purchase of a ticket in a vehicle at the driver or by purchasing a special ticket at the controller.

For children up to the age of seven, and members of the municipal police in uniform, the contract of carriage is concluded at the moment of entry into the vehicle and these persons are not obliged to possess a driving document.

The user who is caught in the vehicle during the inspection is obliged to give the controller or other authorized person to check the driving document, except for the person referred to in paragraph 3. this article. In order to use the transportation service, the user is required to have a valid and valid driving document in the vehicle.

To use the transportation service, the user is required to have a valid ticket in the vehicle, which he or she is obliged to give at the request of the controller or an authorized person for verification.

If a user who is caught in a vehicle or a reserved space during the control refuses to give to the controller or other authorized person for checking the driving document, he / she shall be deemed not to have a valid ticket.

If the user does not have a valid and valid driving document or does not have a valid ticket, except for the person and paragraph 3. of this Article, or refuses to assign the driving document for verification, shall be obliged to provide the controller or other authorized person with information on his identity.

The control of the user found at the moment of control in the vehicle without a valid and valid driving document or without a valid ticket at the request of the passenger or controller may also be completed at the stop.

The control of the user found at the moment of control in the vehicle without a valid and valid driving document or without a valid ticket at the request of the passenger or controller may also be completed at the stop.

Article 25

A user found in the vehicle without a valid and valid driving document or without a valid ticket at the request of the controller may purchase a special ticket.

A special map must include:

  • user information (name, surname, JMBG, etc.);
  • the price fixed by the act referred to in Article 22. of this Rulebook;
  • public transport line, vehicle ID;
  • date and time of issue and official number of the controller.

By purchasing a special ticket, from the moment of issue, the user acquires the right to commence and continue to use the JTS line service on the day on which the ticket was issued.

The passenger who paid for the transport service with a special ticket is obliged to provide the controller with information on his identity at each subsequent check with a special ticket.

The user who does not buy a special ticket is issued a misdemeanor warrant or a record containing the following information about the person:

  • name, JMBG;
  • address;
  • identification document number;
  • issuing authority of the identification document.

The controller shall enter the information about the user who was found in the vehicle at the moment of control without a valid ticket and who does not purchase a special ticket, and shall electronically make it available to the municipal police for issuing a misdemeanor warrant.

The violation order thus created and signed electronically shall be sent electronically to the controller on his portable device, which shall be printed and handed to the user.

In the event that the misdemeanor order cannot be printed, the controller shall hand over the record to the user for entry in the official record and for inspection by an authorized official for issuing the misdemeanor order.

The user who at the moment of control found himself in the vehicle without a valid ticket and who does not buy a special ticket, is obliged to leave the vehicle at the first subsequent stop after the printed copy of the electronically signed misdemeanor warrant or the record is delivered.

If the person does not leave the vehicle, the controller may order the driver to stop and hold the vehicle at a stop.

The delivery and payment of a misdemeanor order shall be made in accordance with the law governing misdemeanor proceedings.

The Controller in Control may request the assistance of the Police Directorate, or Communal Police.

On the lines where the validation of driving documents is accompanied by the driver, the driver is obliged to stop the vehicle until the person buys a ticket or successfully validates the driving document, ie leaves the vehicle.

There are four types of cards. Those are personalizes, non-personalized and daily eKG cards, as well as tickets for one ride (that you can buy from drivers). Cards need to be recharged or purchased before driving to one of 80 outlets. A passenger that does not own an eKG card is obligated to prepare the exact amount of money for the bus ticket and purchase it from the driver. All cards that are part of this system, except for the tickets purchased from the driver, need to be VALIDATED – immediately after entering the vehicle on the validator which is located near the front door.

NEW: By using SMS service, you can find out how far a bus is from the bus stop for which you have sent a query. By calling a special number that will be clearly highlighted at the stop, you will receive an SMS message showing you the time of arrival of all the buses to the desired bus stop!

How can you get your eKG card?

Personalized eKG card

The procedure for issuing personalized eKG cards is very simple and takes only a few minutes. Issuance is done exclusively in the premises of the City Public Transportation Agency where you can submit a request for the issuance.
You are required to show your personal ID card and your old GAS ID if you own one.

The officer will take a photo of you on the spot or take a picture from your existing GAS ID card.

The cost of creating a new personalized eKG card is 300 dinars. Privileged categories must submit the required documentation in order to exercise their rights to a free or discounted transportation. The price of creating an eKG card for privileged categories is 600 dinars, except for those who have already obtained their GAS ID card for 2019. For them, creating a new one is free.

Detailed information on the required documentation can be found on the website www.kgbus.rs

Non-personalized eKG cards

Non-personalized cards, the same as daily time-limited cards, can be purchased and refilled at more than 80 sales locations throughout the city as well as in the premises of the City Public Transportation Agency.

IMPORTANT NOTES:

When you refill your eKG card,TAKE THE RECEIPT AND CHECK IT . Subsequent complaints will not be accepted!

At the controller’s request, SHOW AND HAND IN your eKG card!

VALIDATE your card ALWAYS when you enter a vehicle, because only in this way you have the right to take a ride!